Eesti keel
Validity of the contract of sale, product and price information
The online store shop.mrttech.ee is owned by MRT TECH OÜ (registry code 12240809), located at Taevakivi 1, Tallinn 13811, Estonia. These conditions of sale apply to the purchase of goods from the online store. The price of the products in the online store is shown next to the products. A cost is added for delivery. The delivery cost depends on the location of the purchaser and the delivery method chosen, and is displayed when the purchaser places the order. Information about the goods is provided in the online store next to the goods.
Placing an order
To order goods, add the desired products to the shopping cart. To place the order, fill in the required fields, choose a suitable delivery method and review the total cost. The contract enters into force when the amount payable is received by the online store. If the ordered goods cannot be delivered because the goods are out of stock or for any other reason, the purchaser is notified as soon as possible and any money paid (including the delivery cost) is refunded promptly, but no later than within 14 days of the notice.
Delivery
We deliver within the EU and internationally by parcel machine, courier, or free collection in store at Taevakivi 1, Tallinn. Delivery methods, prices and times are set out on our delivery and return terms page. The purchaser bears the delivery cost, except in the free-delivery cases stated on that page. Goods are delivered no later than 30 days from the conclusion of the contract unless otherwise agreed; all delivery times are estimates and are not guaranteed, and the online store is not liable for delays beyond its reasonable control.
Right of withdrawal
After receiving the goods, a consumer in the EU/EEA has the right to withdraw from the contract within 14 days. This right does not apply to legal entities, or to customers outside the EU/EEA (returns from outside the EU/EEA are handled as set out on our delivery and return terms page). The goods must be unused, with tags and in the original packaging. The purchaser may only handle the goods as necessary to establish their nature, characteristics and functioning; if the goods have been used or damaged beyond this, the online store may reduce the refund to reflect the loss in value.
To withdraw, the purchaser must submit a return request by e-mail to info@mrttech.ee within 14 days of receiving the goods, stating the order number, and must wait for the online store's written confirmation before returning the goods. The purchaser bears the cost of returning the goods, except where the return is because the goods are defective or do not comply with the order. The goods must be returned within 14 days of the return request.
Upon receiving and inspecting the returned goods, the online store refunds all payments received, including the original standard delivery cost, no later than 14 days after receiving the returned goods, using the same means of payment where possible. The online store may withhold the refund until it has received the goods back. If the purchaser chose a more expensive delivery method than the standard option, the online store does not refund the excess. The online store reserves the right to withdraw from a sale where the price was marked significantly below market value due to an error. Full delivery and return terms: shop.mrttech.ee/en/content/1-delivery.
Defective goods
Consumers in the EU/EEA have the rights provided by law in the case of faulty or non-conforming goods, including the seller's two-year liability for defects that existed at the time of delivery (a defect appearing in the first six months is presumed to have existed at delivery). These are legal rights, not special conditions of this store. In other cases, faulty goods are reviewed case by case and we will look for a solution.
To report a fault, please contact us by e-mailing info@mrttech.ee or calling +372 5256002. Where goods are defective, we will repair or replace them or, if that is not possible, refund the payments made under the contract of sale. We respond to complaints in writing, or in a form that can be reproduced in writing, within 15 days.
Direct marketing and personal data
The online store uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) only for processing the order and delivering the goods. The online store transmits personal data to the transport service provider in order to deliver the goods. The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed a wish to receive them. The purchaser can unsubscribe at any time by e-mail or via the link in the newsletter.
Settlement of disputes
Complaints should be submitted by e-mail to info@mrttech.ee or by calling +372 5256002. If a dispute cannot be resolved by agreement, the purchaser may turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority, or to the European Union online dispute resolution platform. Proceedings before the Consumer Disputes Committee are free of charge for the purchaser.
Contact
MRT TECH OÜ · Taevakivi 1, Tallinn, Estonia · phone +372 5256002 · e-mail info@mrttech.ee · Swedbank IBAN EE292200221054547673, SWIFT HABAEE2X.